Product Availability & Shipping Time
Product Availability: One to Two Business Days
Your order will be shipped in 1-2 business days. Business days are Monday to Friday, excluding national holidays.
Shipping Time
Shipping time does vary. Most orders are shipped via Fed-Ex Ground Delivery with Tracking / Insurance (1-6 days).
Product Availabilty: 1-2 Business Days + Shipping Time
Returning items to Porter Ranch Pharmacy
Your 100% satisfaction is our goal. If you are not happy with any purchase we will exchange it or refund your money - no problem.
- We will refund you the price of the unopened product(s) upon receiving the item(s).
- Items must be received in a resalable condition.
- Damaged items will be replaced with an identical product.
Please contact our Customer Service department before sending anything back to us. Call us toll-free at 818-360-1915 from 9AM to 6PM Pacific Time, or send an email to Customer Service. For faster processing of your return, please follow the steps outlined below.
1. Contact Porter Ranch Pharmacy Customer Service within 30 days of receiving your order to let us know you will be making a return. Call us toll-free at 818-360-1915 from 9AM to 6PM Pacific Time, or send an email to Customer Service.
2. We'll give you a Return Authorization Number. Please write this number on the outside of your shipping box and address the box to -
Porter Ranch Pharmacy
11167 Tampa Avenue
Porter Ranch, CA 91326
3. Please send your return package via UPS or Fed-Ex Insured. Contact us with the Tracking Number. Insurance protects you in case the items are damaged or lost in transit.
4. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund.
Once we receive your Return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Returns & Refunds on Damaged Item
Should your product be received damaged or unusable, please contact our customer service department as soon as possible. Call us toll-free at 818-360-1915 from 9AM to 6PM Pacific Time, or send an email to Customer Service. We will immediately send you a replacement and instruct you on what to do with the damaged item(s).
If you refuse delivery for a package you will owe shipping charges each way. This policy also applies to purchases with free shipping offers. This amount will be deducted from any credit card refund.